Ordered two products. One of which arrived with the seal broken. I was offered refund or replacement and I chose replacement. Customer Service kept asking me for my order number even though it was in their email and in the subject line. They sent a “replacement” but it wasn’t- it was the OTHER product of the two-item order which had arrived separately and safely. So now I had two of one and one I could not use. And what did they ask me for yet again? The order number that was there in the subject line right above their reply. I have given up in the face of such incompetence. Will not order again. Must get myself removed from their mailing list. Too bad; I kinda liked their collagen…